Effective Date: July 20, 2026

This Shipping Policy & Returns and Refund Policy applies to all purchases made from https://www.morpheli.com, operated by VOGELKOPP LTD, trading as MORPHELI.

1. Order Processing

All products are manufactured to order after your purchase has been confirmed.

Orders are typically processed within 2–7 business days before shipment. Processing times are estimates only and may vary due to order volume, product availability, seasonal demand, public holidays, or circumstances outside our reasonable control.

Orders cannot be modified once production has begun.

2. Shipping

We currently ship to most countries worldwide.

Delivery times vary depending on the destination, customs procedures, local postal services, and the selected shipping method.

Estimated delivery times are provided for guidance only and do not constitute guaranteed delivery dates.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

We are not responsible for delays caused by:

Customs authorities;
Postal or courier disruptions;
Weather events;
Force majeure;
Incorrect or incomplete delivery information provided by the customer.

Where permitted by law, shipping costs are non-refundable once an order has been dispatched.

3. Customs, Duties and Import Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

MORPHELI has no control over customs procedures or fees imposed by governmental authorities.

4. Lost or Delayed Shipments

If your tracking information indicates that your order has been lost during transit, please contact us within a reasonable time after the expected delivery date.

Where appropriate, we may investigate the shipment with the carrier and, at our discretion or where required by applicable law, offer a replacement or refund.

Minor shipping delays do not automatically entitle a customer to cancellation or compensation.

5. Damaged or Incorrect Items

If you receive a product that is:

damaged during transit;
materially defective; or
different from the item ordered,

please contact us within 14 days of delivery.

You may be asked to provide:

photographs of the item;
photographs of the packaging;
your order number; and
a description of the issue.

Where a manufacturing defect or fulfillment error is confirmed, we will, at our discretion and subject to applicable law, repair, replace, or refund the affected item.

6. Made-to-Order Products

Unless otherwise stated, our products are manufactured specifically after an order is placed.

Customers should carefully review product descriptions, sizing information, colours, and shipping details before completing a purchase.

Minor differences in colour, print positioning, scale, texture, or appearance resulting from screen calibration, manufacturing methods, lighting, or normal production tolerances do not constitute defects.

7. Returns

Where applicable consumer law grants a statutory right to return goods, that right remains unaffected.

Where an item has been manufactured or personalised to a customer’s specifications, or otherwise falls within a statutory exception to withdrawal rights under applicable law, cancellation or return rights may not apply.

Customers requesting a return must contact us before sending any product back.

Unauthorized returns may be refused.

Returned products must, where applicable, be:

unused;
unwashed;
in substantially the same condition as received; and
returned with any original packaging where reasonably available.

8. Refunds

Refunds will only be issued where required under applicable law or where we otherwise determine that a refund is appropriate.

Approved refunds will generally be issued using the original payment method.

Original shipping charges may not be refundable except where required by applicable law.

If a refund is approved after goods have been returned, any reimbursement may be withheld until the returned goods have been received or satisfactory evidence of return has been provided, whichever occurs first.

9. Order Cancellations

Orders may only be cancelled before production begins.

Once production has commenced, cancellation may no longer be possible because products are manufactured specifically for each order.

Nothing in this section limits any statutory rights that cannot legally be excluded.

10. Incorrect Shipping Information

If an order is returned due to an incorrect or incomplete shipping address supplied by the customer, additional shipping charges may apply before the order is re-dispatched.

If a parcel cannot be delivered because it was refused, abandoned, or left unclaimed, any refund will be subject to applicable law and may exclude shipping costs and any expenses incurred as a result of the failed delivery.

11. Force Majeure

We shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental action, transportation interruptions, supply chain disruptions, cyber incidents, or failures of third-party service providers.

12. Consumer Rights

Nothing in this Policy excludes, limits, or restricts any rights that consumers are entitled to under mandatory applicable law.

Where any provision of this Policy conflicts with mandatory consumer protection legislation, the relevant legislation shall prevail to the extent of the inconsistency.

13. Contact

Questions regarding shipping, returns, or refunds may be submitted through the contact information provided on https://www.morpheli.com.

VOGELKOPP LTD will respond within a reasonable period and in accordance with applicable legal obligations.

e

e

e

ee

MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.MORPHELI INTERNATIONAL SHIPPING POLICY

Dispatch & Processing: All international orders are processed and dispatched within 1–2 business days.

Global Shipping: We offer international shipping to Europe, North America, and selected destinations worldwide.

Delivery Times & Rates:

• Standard International Delivery: Estimated 3–7 business days (depending on the destination country).
• Shipping Costs: Calculated automatically at checkout based on your delivery address.
• Free Shipping: Applicable on qualifying international orders over €150 / $160 (or currency equivalent).

Tracking Your Order: Once your package is shipped, you will receive a shipping confirmation email containing a tracking link to follow your delivery in real-time.

2. IMPORT DUTIES, TAXES & CUSTOMS FEES

Cross-Border Orders: As our fulfillment operates internationally, shipments delivered outside the European Union or other specific trade zones may be subject to local import duties, VAT, clearance charges, or handling fees applied by the destination country’s customs authority.

Responsibility: These additional import charges are not included in the item price or checkout shipping cost and are the sole responsibility of the customer upon arrival.

Customs Delays: We are not responsible for delays caused by local customs inspection procedures.

3. RETURNS & CANCELLATION POLICY

We want you to be fully satisfied with your purchase. You may request a return within 14 calendar days from the date you receive your package.

Conditions for Acceptance:

• Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
• Items showing signs of wear, makeup, deodorant stains, or scents (perfume/laundry detergent) will not be eligible for a refund.

How to Process an International Return:

1. EMAIL: Send our customer care team at [support email placeholder] with your order number and the item(s) you wish to return.
2. PACK: Carefully pack the products to avoid damage during transit.
3. SEND: Send the parcel using a trackable shipping service of your choice to our Return Center: [Return address placeholder]

• Return shipping costs are paid by the customer unless the item delivered was defective or incorrect.

4. SIZE & ITEM EXCHANGES

Due to international shipping times and changing inventory levels, we do not process direct exchanges. If you need a different size, color, or item:

1. RETURN THE ORIGINAL ITEM. Send back the item you wish to exchange following our easy standard return steps below. (Link to returns) Return shipping is paid by the customer.
2. PLACE A NEW ORDER. Visit our online store and place a new order for the replacement item of your choice. Standard international shipping applies. Standard shipping is paid by the customer.

Once we receive your returned item, we will process a full refund to your original payment method. (Link to refunds)

5. REFUNDS

Once your return package is delivered to our facility and inspected, we will send you an email notification confirming receipt and status. [Link to return tracking]

Approved refunds will be credited back to your original payment method (Credit Card / Stripe / PayPal / Apple Pay) within 5–10 business days. [Link to payment methods]

Original shipping fees are non-refundable.Original shipping fees are non-refundable.