Effective Date: July 20, 2026
This Shipping Policy & Returns and Refund Policy applies to all purchases made from https://www.morpheli.com, operated by VOGELKOPP LTD, trading as MORPHELI.
- Order Processing
All products are manufactured to order after your purchase has been confirmed.
Orders are typically processed within 2–7 business days before shipment. Processing times are estimates only and may vary due to order volume, product availability, seasonal demand, public holidays, or circumstances outside our reasonable control.
Orders cannot be modified once production has begun.
- Shipping
We currently ship to most countries worldwide.
Delivery times vary depending on the destination, customs procedures, local postal services, and the selected shipping method.
Estimated delivery times are provided for guidance only and do not constitute guaranteed delivery dates.
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
We are not responsible for delays caused by:
Customs authorities;
Postal or courier disruptions;
Weather events;
Force majeure;
Incorrect or incomplete delivery information provided by the customer.
Where permitted by law, shipping costs are non-refundable once an order has been dispatched.
- Customs, Duties and Import Taxes
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.
MORPHELI has no control over customs procedures or fees imposed by governmental authorities.
- Lost or Delayed Shipments
If your tracking information indicates that your order has been lost during transit, please contact us within a reasonable time after the expected delivery date.
Where appropriate, we may investigate the shipment with the carrier and, at our discretion or where required by applicable law, offer a replacement or refund.
Minor shipping delays do not automatically entitle a customer to cancellation or compensation.
- Damaged or Incorrect Items
If you receive a product that is:
damaged during transit;
materially defective; or
different from the item ordered,
please contact us within 14 days of delivery.
You may be asked to provide:
photographs of the item;
photographs of the packaging;
your order number; and
a description of the issue.
Where a manufacturing defect or fulfillment error is confirmed, we will, at our discretion and subject to applicable law, repair, replace, or refund the affected item.
- Made-to-Order Products
Unless otherwise stated, our products are manufactured specifically after an order is placed.
Customers should carefully review product descriptions, sizing information, colours, and shipping details before completing a purchase.
Minor differences in colour, print positioning, scale, texture, or appearance resulting from screen calibration, manufacturing methods, lighting, or normal production tolerances do not constitute defects.
- Returns
Where applicable consumer law grants a statutory right to return goods, that right remains unaffected.
Where an item has been manufactured or personalised to a customer’s specifications, or otherwise falls within a statutory exception to withdrawal rights under applicable law, cancellation or return rights may not apply.
Customers requesting a return must contact us before sending any product back.
Unauthorized returns may be refused.
Returned products must, where applicable, be:
unused;
unwashed;
in substantially the same condition as received; and
returned with any original packaging where reasonably available.
- Refunds
Refunds will only be issued where required under applicable law or where we otherwise determine that a refund is appropriate.
Approved refunds will generally be issued using the original payment method.
Original shipping charges may not be refundable except where required by applicable law.
If a refund is approved after goods have been returned, any reimbursement may be withheld until the returned goods have been received or satisfactory evidence of return has been provided, whichever occurs first.
- Order Cancellations
Orders may only be cancelled before production begins.
Once production has commenced, cancellation may no longer be possible because products are manufactured specifically for each order.
Nothing in this section limits any statutory rights that cannot legally be excluded.
- Incorrect Shipping Information
If an order is returned due to an incorrect or incomplete shipping address supplied by the customer, additional shipping charges may apply before the order is re-dispatched.
If a parcel cannot be delivered because it was refused, abandoned, or left unclaimed, any refund will be subject to applicable law and may exclude shipping costs and any expenses incurred as a result of the failed delivery.
- Force Majeure
We shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental action, transportation interruptions, supply chain disruptions, cyber incidents, or failures of third-party service providers.
- Consumer Rights
Nothing in this Policy excludes, limits, or restricts any rights that consumers are entitled to under mandatory applicable law.
Where any provision of this Policy conflicts with mandatory consumer protection legislation, the relevant legislation shall prevail to the extent of the inconsistency.
- Contact
Questions regarding shipping, returns, or refunds may be submitted through the contact information provided on https://www.morpheli.com.
VOGELKOPP LTD will respond within a reasonable period and in accordance with applicable legal obligations.